Privacy Policy for YallaPlay
Last Updated: December 25, 2025

YallaPlay ("we," "us," or "our") operates the website yallaplay.net and provides gaming console rental services across Dubai and the UAE. We are committed to protecting your privacy and ensuring the security of your personal information.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our services immediately.

1. Information We Collect

1.1 Personal Information
When you register, place a rental order, or contact us, we may collect:

• Full name and contact details (phone number, email address)
• Delivery address and location information
• Payment information (processed securely through our payment providers)
• Government-issued ID or Emirates ID for security deposit verification
• Rental history and preferences

1.2 Automatically Collected Information
We automatically collect certain technical information when you visit our website, including:

• IP address and device information
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your console rental bookings, arrange delivery and pickup, and manage rental agreements
• Payment Processing: To process payments and handle security deposits securely
• Customer Support: To respond to your inquiries, resolve issues, and provide technical support
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance customer experience
• Communication: To send booking confirmations, rental reminders, promotional offers, and service updates (you may opt-out anytime)
• Security & Fraud Prevention: To verify identity, prevent fraudulent transactions, and protect our equipment
• Legal Compliance: To comply with applicable laws and regulations in the UAE

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers
We work with trusted third-party service providers who assist us in:

• Payment processing (payment gateways and banks)
• Delivery and logistics services
• Website hosting and technical infrastructure
• Customer communication tools (email and SMS services)

These providers are contractually obligated to protect your data and use it only for the specified services.

3.2 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment gateways that comply with PCI-DSS standards
• Restricted access to personal data on a need-to-know basis
• Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website performance and functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services (such as social media platforms, payment gateways, and analytics tools). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us at [email protected] or call +971 50 141 9240.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental transaction records may be retained for accounting and legal purposes as required by UAE law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be processed and stored on servers located outside the UAE. By using our services, you consent to the transfer of your data to countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

YallaPlay
Email: [email protected]
Phone: +971 50 141 9240
Website: https://yallaplay.net
Location: Dubai, United Arab Emirates

We are committed to addressing your privacy concerns promptly and transparently.

By using YallaPlay's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Terms & Conditions

"Turbo - WP" is a trademark of Turbo - WP Private Limited ("Company"), a company incorporated under the Companies Act, 2013 with its registered and corporate office at Plot 64H, Sector 18, Gudgeon 122001 in the course of its business. The domain name grocers.com is owned by the Company.If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 ("CCPA").

Other Information
Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our
Privacy Policy as posted on the App/Web.

Snap
We may automatically track certain information about you based on your behavior on the website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

Third-Party Advertisers
To protect against the loss, misuse, and alteration of the information under its control, the Company has in place appropriate physical, electronic, and managerial procedures. For example, the Company servers are accessible only to authorized personnel, and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although the Company endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Protection of social security numbers
Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein.

Contact us
We are always happy to chat. A good way to reach us is here. Contact us.

Licensing Agreement

"Turbo - WP" is a trademark of Turbo - WP Private Limited ("Company"), a company incorporated under the Companies Act, 2013 with its registered and corporate office at Plot 64H, Sector 18, Gudgeon 122001 in the course of its business. The domain name grocers.com is owned by the Company.If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 ("CCPA").

Agreement Information
Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our
Privacy Policy as posted on the App/Web.

Snap
We may automatically track certain information about you based on your behavior on the website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

Third-Party Advertisers
To protect against the loss, misuse, and alteration of the information under its control, the Company has in place appropriate physical, electronic, and managerial procedures. For example, the Company servers are accessible only to authorized personnel, and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although the Company endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Protection of social security numbers
Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage, and use of information relating to you as provided herein.

Contact us
We are always happy to chat. A good way to reach us is here. Contact us.